Refund Policy

1. Scope

This policy applies to one-time credit-pack purchases made directly through MiniMax Music. Credits do not expire, but eligibility for a refund is limited by the conditions below. Your rights under applicable consumer law are not affected.

MiniMax Music is an independent online AI music generation service. References to third-party model or brand names are descriptive only, and all related trademarks belong to their respective owners.

2. Refund eligibility

• You must submit the request within 7 calendar days of the purchase date.
• An unused credit pack may qualify for a full refund after we verify the order and account activity.
• If 10% or less of the purchased credits have been used, we will review the request and may issue a full or partial refund based on the credits used and any non-recoverable transaction costs, where permitted by law.
• If more than 10% of the purchased credits have been used, the order is not eligible for a full refund. A partial refund may still be provided where required by law or approved after review.

3. Non-refundable situations

Except where applicable law requires otherwise, we may decline a refund when:

• The request is submitted more than 7 calendar days after purchase.
• More than 10% of the purchased credits have been used and a full refund is requested.
• The purchase was made through a promotion, discount, or bundle marked as non-refundable at checkout.
• The account or purchase is associated with fraud, payment abuse, chargeback abuse, or a violation of our Terms of Service.
• The request is based only on personal preference after credits have been used to generate music.

4. Billing errors and generation issues

If you believe you were charged more than once, charged the wrong amount, or charged without authorization, contact us as soon as possible. Include the transaction details, but do not send a full card number or other sensitive payment credentials by email.

A failed or interrupted generation does not automatically qualify the entire credit-pack purchase for a cash refund. Contact support with the task ID and account email so we can review the generation and related credit activity.

5. How to request a refund

Email support@minimax-music.com with the subject line Refund Request. Include:

• Your full name.
• The email address associated with your MiniMax Music account.
• Your order number or transaction ID.
• The purchase date and credit pack purchased.
• A short explanation of why you are requesting a refund.

Incomplete information may delay our review.

6. Review and processing time

We normally review complete requests within 2 business days. If approved, we submit the refund to the original payment method. Your bank or payment provider may take an additional 5–10 business days to post the funds.

When a refund is approved, the refunded credits may be removed from your account. Processing times are estimates and may vary by payment provider, country, currency, or banking network.

7. Review rights and abuse prevention

We may refuse or partially approve a request when account activity indicates fraud, misuse, repeated refund requests across multiple orders, or a violation of our Terms of Service. If we deny a request, we will provide the reason in writing when reasonably possible.

8. Changes to this policy

We may update this Refund Policy as our services, payment methods, or legal obligations change. The updated version will be posted on this page with a new effective date. The policy in effect when you made your purchase will generally apply to that order, unless applicable law requires otherwise.